How the Exfluency™ Trust Chain is creating the world’s most reliable language marketplace

When we founded Exfluency, we did so with some foundational principles that run through our platform, processes and people. The core principle of trust led us to create the Trust Chain, a blockchain-enabled ledger that verifies an individual’s capabilities.

How the Exfluency™ Trust Chain is creating the world’s most reliable language marketplace

When we founded Exfluency, we did so with some foundational principles that run through our platform, processes and people. The core principle of trust led us to create the Trust Chain, a blockchain-enabled ledger that verifies an individual’s capabilities.

The Trust Chain is enabled by a trustless system. This is not to imply that the system lacks trust. It simply means that no single entity has authority over the system, and that those involved do not need to trust one another or any third party for the system to function. This actually makes it more trustworthy.

Let’s unpack that a little.

Transactions on the blockchain are governed by code. You don’t need a third-party, such as banks or other institutions, to very those transactions. The system does it for you based on the code that underpins it. The records of transactions on the blockchain – smart contracts – are not centrally held by a trusted entity, but are distributed across an ever-growing peer-to-peer network. They’re available to anyone who wants to verify a transaction, so there’s a remarkable amount of transparency compared to traditional approaches to transactions.

It’s worth noting that while translation of texts from one language to another has been an element of human society for almost as long as we’ve had the texts themselves, there has been no way, beyond flawed assessments, for someone to prove their credentials in the field.

The blockchain and the Trust Chain are helping us change that at Exfluency.

 

How our workflow produces the Trust Chain

In the Exfluency ecosystem, Enhancers are well named. They use their language skills and subject matter expertise to enhance a text that has been translated by artificial intelligence. In most projects, there’s a subsequent phase where a proven expert in the language combination and subject matter reviews the Enhancer’s work and makes any necessary changes before the text is delivered to a client.

This expert is called a Trust Miner. Ultimately, Trust Mining is a form of quality assurance. While an Enhancer can view can the changes the Trust Miner has made to their work, Enhancers cannot make further changes themselves. The Trust Miner, through proven expertise, has the final word on a text.

The Trust Miner’s revisions generate a score – what we call the Exfluenscore – on the specific project. That score is tied to the subject matter of the text and the language combination the project required.

The more changes a Trust Miner deems necessary, the lower the Exfluenscore for the project. An individual’s Trust Chain is the total sum of the Exfluenscores for the projects completed in the last 12 months, divided by the number of projects completed. Projects older than 12 months are not included in the calculation.

Over time, as Enhancers complete projects, and their work is trust mined and scored, the algorithms built into the Exfluency platform enable clients (and community members themselves) to identify the best people to work on projects in different language combinations.

 

Reputation boards identify subject matter experts

Organisations can check out any individual’s track record – their reputation –  simply by viewing the reputation boards.

In fact, there are three available Reputation Boards in our ecosystem:

  • Global: This includes all contributors.
  • Languages: This is a filtered board that shows the strongest contributors in specific language combinations.
  • Skillsets: This is a filtered board that identifies the strongest subject matter experts in particular topics.

As a result of all of this, an individual’s reputation – their Trust Chain – plays a significant role in how they’re perceived, and the work they do in the Exfluency ecosystem.

A strong reputation helps community members access more projects suited to their skillsets. Reputation is also the enabler that empowers members to fill or graduate to different roles and functions in our ecosystem. For example, an Enhancer might, through the excellence of their work, be able to step into a role as a Trust Miner or, soon, Language Miner.

Over time, reputations will also enable individual members to participate in community governance. They’ll have influence proportional to their reputation in the community and the value they contribute to it.

It’s also worth noting that we believe that people own their own reputations. We have plans to make their reputations portable, so they can be shared to other platforms, all using the same trustless blockchain technology.

Trust through decentralization

You’ll notice the phased process above is built in a decentralised fashion.

There is no one person at Exfluency or with our clients who controls the Trust Chain. Reputations are earned, over time, by talented people being consistently verified and reverified by their peers and colleagues. Because of that, and because of the transparency of the Trust Chain, there’s an empowerment built into how our community members can improve their standing in the community.

For those reasons, we believe that the Trust Chain will become the world’s most comprehensive – and validated – way for clients to find the best talent and the highest value translation services on the planet.

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