Privacy Policy

Privacy Policy – updated on 2023-04-10.

The Internet is an amazing tool. With only a few mouse clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s essential to Exfluency™ to help our customers retain their privacy when they take advantage of all the Internet has to offer.

Your privacy is important to you and to us. We believe your business is no one else’s. So, we’ll protect the information you share with us. To protect your privacy, Exfluency follows different principles in accordance with worldwide customer privacy and data protection practices.

  • We won’t sell or give away your name, mail address, phone number, e-mail address, or any other information to anyone.
  • We use state-of-the-art security measures to protect your information from unauthorised users.


This Privacy Policy applies to the Exfluency website and language services platform (the “Exfluency Platform“, the “app”) but does not apply to any third-party websites that may be linked to our websites, which their privacy policies will govern.

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you apply for a job, create a profile in our app, use our software, fill in our surveys, or subscribe to our newsletters.

We use your Personal Information for five primary purposes

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services, or information.
  • To help us create content most relevant to you.
  • To alert you about product upgrades, special offers, updated information, and other new services from Exfluency.
  • To provide you full access to our app and its features.


If you choose not to provide personal information or register, you can still use most Exfluency websites. But you will not be able to access areas that require registration, like our app.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Exfluency products, programs, events, or services by e-mail, postal mail, or telephone, you may select the option stating that you do not wish to receive messages from Exfluency.


Exfluency has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your personal information is only shared outside the company with your permission, except as necessary for our legitimate professional and business needs to carry out your requests, and/or as required or permitted by law or professional standards. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Switzerland or any other country where Exfluency, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.


Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

The Exfluency site does not publish content that is targeted at children. Our site/s are not intentionally designed for or directed at children under the age of 16. Our policy is never to collect or maintain information about anyone under 16 knowingly.


If, for some reason, you believe Exfluency has not adhered to these principles, please notify us by e-mail at, and we will do our best to determine and correct the problem promptly. Make sure the words ‘Privacy Policy’ are in the subject line.


As mentioned above, every registered user on our platform (our app) has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register in our app, we create your profile, assign a personal identification number, and then send this unique identification number back to your hard drive in the form of a cookie. This code is uniquely yours. It is your passport to seamless travel across and, allowing you to use our software, subscribe to our newsletters, and visit particular areas of our website/s without filling out registration forms with information you’ve already provided. You won’t have to re-register even if you switch computers – just use your registration credentials to identify yourself.


When you join us, you provide us with your contact information, including your e-mail address. We use this information to send you updates about our products and services, questionnaires to measure your satisfaction with our service, and announcements about new and exciting products and services. If you join our platform as a service provider, we will ask you to add your banking details in order to process your invoices. But we don’t use this information for any other purposes without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing, and delivering purchases, answering customer questions about products or services, sending postal mail, and processing event registration. We will only provide those companies with the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Exfluency will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Exfluency or the site; (b) protect and defend the rights or property of Exfluency and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Exfluency, its Websites, or the public.


If you are an Exfluency worker or applicant, we collect information you voluntarily provide. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us to

  1. Update or correct your information
  2. Change your preferences concerning communications and other information you receive from us, or
  3. Receive a record of the information we have relating to you.

Such updates, corrections, changes, and deletions will not affect other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.


You (the data subject) are entitled to extensive rights which you can assert against us. Upon request, we will inform you in writing, in accordance with the applicable statutory provisions, whether and, if so, which personal data we have stored about you. You can inspect your personal data at any time and free of charge and demand its correction and/or deletion and/or blocking. For this purpose and/or to obtain further information, please contact us at

You have the right to receive the personal data we hold about you in a structured, common, machine-readable format. Upon request, we will transfer your personal data to another controller. If you wish to exercise any of the rights mentioned in this section or have any questions about the processing of your personal data, please get in touch with us at the abovementioned e-mail address.

You also have the right to file a complaint with the relevant data protection authority.


We store your personal data for as long as is necessary for the purpose for which it was collected or for fulfilling our legal obligations, such as statutory retention periods. The data will be deleted no later than one month after the respective purpose no longer applies.


Exfluency AG is a company registered in Switzerland (Bahnhofstrasse 20, 6300 Zug).

The laws of Switzerland govern this Privacy Policy without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield or the Swiss-US framework.

The laws of Switzerland, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Exfluency or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, our platform, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.


We are free to change this privacy policy at any time. The new version will always be posted on this website. These changes will be effective immediately for new users of our services. They will become effective for existing users through continued use of the services after the effective date of the posted change. If you do not wish to approve the changes to our use of your personal information, you must notify us before such changes take effect that you want to deactivate your account with us. Please note that you are always responsible for keeping your personal information up to date and providing us with your current contact information.


Don’t hesitate to contact us if you have any questions.

Updated at 2023-04-10.

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